We’re excited to serve you
You can now bank at any UMB branch and take advantage of even more products and services with access to the full suite of UMB financial solutions.
This site offers important information about changes that impact your accounts and services in the transition to UMB. Please continue to reference this resource center if you have questions. You can also call the UMB Service Center at 888-892-1693, and we’ll be happy to help you.
Current action items:
- Start using your new UMB credit, debit or ATM card(s), following the activation instructions included with them. Stop using your old cards and destroy them.
- Continue to use your existing primary routing number for all transactions.
Provide your new credit or debit card information to third parties that store your card for automatic payments or deposits.
Download the UMB Mobile app from the app store for your mobile device. Delete your previous mobile banking app.
If you haven't done so already, use your existing user ID to sign in to UMB Online Banking or the UMB Mobile app to complete your first-time access.
PERSONAL BANKING
Learn more about your new accounts, services and online banking.
BUSINESS BANKING
Learn more about your new business accounts, services and online banking.
Bank safely: Watch for scammers
Scammers often try to exploit business transitions, like acquisitions and mergers. Before, during and after our conversion, please remember:
- We’ll never contact you to request or confirm confidential data like your account numbers or card numbers or ask for your full Social Security number.
- We’ll never request a live video call (e.g., FaceTime) to confirm fraudulent activity.
- We’ll never contact you to ask for your PINs, usernames, passwords or access codes.
If someone calls, texts, or sends email or mail claiming to be with your bank and asking for sensitive information—or if something simply doesn’t seem right—stop contact and immediately call us at 888-892-1693.
UMB Mobile Banking
Easily manage your money from your mobile phone or tablet, anywhere, anytime, with the UMB Mobile app.
Download the UMB Mobile app today.
Important account and service information
Personal Banking customers:
If you were previously enrolled in online banking, you are automatically enrolled in UMB Online Banking. Use your existing login ID (known as a “user ID” at UMB) to access UMB Online Banking at UMB.com or in the UMB Mobile app. For more details, visit our online banking resources.
Business Banking customers:
Most customers have transitioned to UMB Premier Business Online Banking. You can access your Premier Online Banking account for the first time, using the login instructions you received before conversion. We provided customers who moved to a different platform with separate instructions. For more details, visit our business online banking resources.
Continue to use your existing supply of checks until it runs out.
Personal Banking customers:
When you’re ready for a new supply, you can submit an order in UMB Online Banking, at a UMB branch or directly at Deluxe.com.
Business Banking customers:
When you’re ready for a new supply, please review our check guidelines. Then, submit an order at a UMB branch or directly at Deluxe.com.
You can use the new UMB debit or ATM card you received early October. Be sure to stop using your old card and destroy it.
Business customers can use the new UMB credit card received in early October. Be sure to stop using your old card and destroy it.
Note: You can redeem remaining reward points from your old card for cash back, merchandise and travel until 11:59 p.m. CT on November 30. For more information, visit our credit card resources.
Direct deposits to your account set up before October 10 have carried over to UMB.
Most customers continue to use same deposit account numbers and routing number, and do not need to update checks, recurring direct deposits or payments at this time. If you require a new deposit account number or need to switch to the UMB routing number, we will contact you.
For incoming wires and ACH transactions, continue using your existing payment instructions at this time.
Your previous bank branches are now UMB Bank branches, and most customers can continue working with their same banking teams. If there is a change, we'll contact you directly.
You also have access to over 350 ATMs nationwide at UMB branches. Visit locations.umb.com to find a UMB branch and ATM near you.
Commonly asked questions
UMB Bank, n.a., acquired HTLF Bank and its divisions via merger in early 2025. You now have access to your accounts at all UMB branches, ATMs and in UMB Online Banking and the UMB Mobile app.
If you’d like more information about the acquisition, please visit UMB Investor Relations.
UMB Financial Corporation, the parent company of UMB Bank, n.a., is a financial services company headquartered in Kansas City, Missouri, offering personal and private banking, commercial and institutional banking, wealth management, and healthcare services.
UMB is led by Chairman and Chief Executive Officer Mariner Kemper, a fifth-generation banker and the sixth Kemper CEO. Starting with a single bank founded in 1913, UMB has a solid foundation of relationship-based service and prudent business practices:
- The UMB business model emphasizes diverse revenue sources, high-quality credit and a strong balance sheet.
- UMB has strong capital levels and a very strong liquidity position, along with a loan-to-deposit ratio that allows us to be there for customers during times of need.
With more than 110 years of stability and soundness, UMB is a strong financial steward for our customers and advocate for our communities. We invite you to learn more about UMB, exploring our company culture and history.
Please continue to use your previous bank’s routing number (see list below). You do not need to update checks, recurring direct deposits or payments at this time. If you need to switch to the UMB routing number, we will contact you. For reference, routing numbers for the previous divisional banks are:
- Arizona Bank & Trust: 122106015
- Bank of Blue Valley: 101101950
- Citywide Banks: 107005953
- Dubuque Bank and Trust: 073900535
- FirstBank & Trust Texas: 111319347
- Illinois Bank & Trust: 071925554
- Minnesota Bank & Trust: 091018302
- New Mexico Bank & Trust: 107006541
- Premier Valley Bank: 121143273
- Wisconsin Bank & Trust: 075907594
Your previous bank branches are now UMB Bank branches, and you continue to have access to them. Plus, you have access to all UMB branches across our footprint.
If there is a change in your branch access, we will contact you directly.
We've aimed to provide a new account type similar to your previous account type. For example: If you previously had Free Checking with eStatements, you now have UMB Free Checking. Your previous account type determined your new UMB account type.
We offer some accounts with no monthly service fees, while other accounts with additional features do have monthly service fees. For accounts with fees, we'll waive the monthly service fee for the first service charge cycle after conversion to provide adequate time for you to meet balance waivers and evaluate your new account.
Depending on your specific financial goals, we have a variety of accounts to fit your needs. If you prefer a different UMB account type, you can work with a UMB personal banker to switch accounts or call 888-892-1693 for more information.
For more details on deposit accounts, review those pages for Personal Banking and Business Banking.
